Subscription

7 days free, then 20 ₪ / month

Try KolMagen free for 7 days. After the trial, your subscription automatically renews at 20 ₪ / month unless you cancel.

Payments are processed through PayPal.

The Try form is a contact request

Clicking Try or submitting the contact form does not start a subscription or the free trial, authorize a payment or begin billing. The form asks KolMagen to contact you and help you get started. Subscription enrollment and payment authorization are separate, as described below.

When your trial starts

Complete the setup checks before starting your trial. The 7-day trial begins when you confirm your subscription through PayPal and authorize recurring payments.

Before confirming, you will see the trial details, the date of your first payment, and the monthly subscription price.

Cancel before the trial ends if you do not want to start paying.

Monthly payments

After the trial, PayPal charges the monthly subscription fee at the beginning of each billing period. Your subscription renews automatically until you cancel.

You can view your payment arrangement and payment history in your PayPal account.

The subscription is intended for normal personal use and is subject to the fair-use provisions in our Terms of Use. We will not charge additional usage fees without your agreement.

If you pay for someone else’s subscription, payment does not give you access to their call assessments.

How to cancel

You can cancel renewal at any time.

To cancel through the PayPal website:

1. Sign in to your PayPal account.
2. Open Settings → Payments → Automatic payments.
3. Select the payment arrangement for KolMagen or MULTIPLAYER LABORATORY LTD.
4. Cancel the automatic payment.

You can also request cancellation by emailing support@kolmagen.com. Include the phone number protected by KolMagen and enough payment information to identify your subscription, such as the PayPal transaction or subscription ID. Do not send passwords or full card details.

Cancel before your next payment date to prevent the next renewal.

What happens after cancellation

If you cancel during the free trial, you will not be charged for the first paid renewal.

If you cancel during a paid period, protection continues until that period ends. You will not be charged for another renewal.

Canceling renewal does not automatically refund a payment already made. The refund policy below and your applicable legal rights continue to apply.

Uninstalling the app does not cancel your subscription.

Remove call forwarding when protection ends

KolMagen uses forwarding when your phone line is busy. Canceling your subscription or uninstalling the app does not necessarily remove this forwarding.

Disable KolMagen’s busy-call forwarding before protection ends. Calls forwarded from an inactive subscriber’s number are rejected and will not reach you through KolMagen.

Follow the instructions in our Questions & Answers, or contact support for help.

Refunds

We provide refunds in the following situations:

• Activation cannot be completed: if you are charged but protection cannot be activated, and support cannot resolve the problem, we refund the affected charge.
• Prolonged service outage: if a prolonged KolMagen outage prevents protection, you may request a proportionate refund for the affected period.
• Permanent service closure: if KolMagen permanently closes, we stop renewals and refund the unused prepaid portion of your subscription.

To request a refund, email support@kolmagen.com with your protected phone number, payment reference, and a short explanation.

Refunds are issued through PayPal against the original payment where available. The time before the money appears depends on PayPal and the original funding method.

This policy does not limit cancellation or refund rights available under applicable law or PayPal’s applicable policies.

Price changes

If we increase the subscription price, we will notify you at least 30 days in advance, or earlier where required.

The notice will explain the new price, when it takes effect, and how to cancel. An increase applies only at a future renewal and does not change the price of a period already paid for. We will obtain your agreement where required.

Canceling a subscription and deleting an account

Canceling renewal and deleting your KolMagen account are separate actions.

If you cancel without requesting account deletion, your account and linked assessments are retained for up to 30 days after paid protection ends, then deleted. This period does not extend protection.

You can request earlier deletion through our Delete Account page. Details about shared number reputation and retained information are explained in our Privacy Notice.

Need help?

Email support@kolmagen.com.

Support is available in Hebrew, Russian, and English, Sunday–Friday, 09:00–18:00, Israel time. Support is closed on Saturdays.

KolMagen is operated by MULTIPLAYER LABORATORY LTD.